DELIVERY & RETURNS
You can pay for your goods in various ways as set out below.
Credit card or Payment card
You can enter your payment details at the time you place your order using a valid credit or payment card (with a VISA or Mastercard logo). The applicable amount will immediately be reserved on your credit/payment card but will not be debited until the goods are dispatched. Please note that applicable bank charges will be borne by you.
When paying by PayPal, the applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. ELEVEN TEN STUDIO reserves the right to deny any purchase.
You will receive the legally required invoice in your parcel.
Please note, your bank might add additional fees for cross border payments. Eleven Ten Studio does not compensate for these charges.
Please check with your bank for more information.
We ship orders Monday - Friday, except public holidays.
Standard shipping takes as below:
Switzerland - 3 - 5 business days after receiving your order confirmation.
Europe - 7 - 10 business days after receiving your order confirmation excl. customs processing times. Please note that Eleven Ten Studio is not responsible for any additional time incurred while your parcel is held at customs.
Rest of the world - 10 - 14 business days after receiving your order confirmation excl. customs processing times. Please note that Eleven Ten Studio is not responsible for any additional time incurred while your parcel is held at customs.
Kindly note, during high season and sale, delivery might take a little longer.
As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.
Please note, the total order amount does not include local sales tax/ VAT. In certain locations, if the value of your order exceeds the toll-free limit an import tax/customs fee may be applied upon delivery. Eleven Ten Studio does not compensate for these additional charges.
Please check with your local Customs Office for more information.
You can return any item to us within 14 days of receiving your original order, including sale items. Remember that the merchandise must be unworn and unwashed with all the ELEVEN TEN STUDIO tags attached.
We do not accept exchanges on returned items, but you can send them back for a refund and then place a new order for the size, color or item you’d prefer. As an international customer, you can return your parcel using any postal service. Please note - you will need to cover the shipping costs yourself.
If the item you have received is defective, please notify ELEVEN TEN STUDIO promptly and return the item to the address as below. ELEVEN TEN STUDIO will, for any products deemed defective, provide a new product or a full refund.
The return address:
ELEVEN TEN STUDIO Cegielska - Rofaiel