ELEVEN TEN STUDIO recognizes the importance of protecting the privacy of your personal data. We have instituted strict policies and security measures to protect the information you provide us.
ELEVENTEN STUDIO TEN Cegielska - Rofaiel located at Gueterstrasse 244, CH-4053 Basel, Switzerland trading as ELEVEN TEN STUDIO, is the controller of your personal data under applicable data protection laws.
The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. For transfers outside the EEA, ELEVEN TEN STUDIO will use Standard Contractual Clauses and Privacy Shield as safeguards for countries without adequacy decision from the European Commission.
Personal data collected from customers online and users of our website
ELEVEN TEN STUDIO collects names, addresses, email addresses, telephone numbers, from visitors to the website who register their information or who use the online store or any other online service, such as subscribing to the newsletter.
We also use “cookies“ and track IP addresses so we can improve our services and enhance your ELEVEN TEN STUDIO experience.
ELEVEN TEN STUDIO may also store information regarding your purchases, namely information regarding product and size, and purchase price and date, which will help us improve our services to you and enhance your future purchasing experience with us.
How do we use your personal data?
In providing your personal data, you consent to us using the data collected in order to meet our commitments to you and to provide you with the service you expect. We need your data for the following purposes:
• To create your personal account at ELEVEN TEN STUDIO (e.g. your name and email address)
• To process your orders via our online services (e.g. your name, address, date of birth and bank details)
• To send you marketing offers such as newsletters (e.g. your email address, your name and surname)
• To contact you in the event of any problems with the delivery of your items (e.g. telephone number, address)
• To answer your queries and to inform you of new or changed services (e.g. your email address)
• To analyse your personal data to get to know you better and enhance our brand (e.g. name, buying habits)
• To be able to validate that you are of legal age for shopping online (e.g. date of birth)
We will only keep your data for as long as necessary to carry out our services to you or for as long as we are required by law. After this your personal data will be deleted. We cannot remove your data when there is a legal storage requirement, such as book-keeping rules or when there are other legal grounds to keep the data, such as an ongoing contractual relationship.
What are your rights?
Right to access:
You have the right to request information about the personal data we hold on you at any time. You can contact ELEVEN TEN STUDIO that will provide you with your personal data via e-mail.
Right to portability:
Whenever ELEVEN TEN STUDIO process your personal data by automated means based on your consent or based on an agreement you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.
Right to rectification:
You have the right to request rectification of your personal data if they are incorrect, including the right to have incomplete personal data completed.If you have a ELEVEN TEN STUDIO account you can edit your personal data under your account and membership pages.
Right to erasure:
You have the right to erase any personal data processed by ELEVEN TEN STUDIO at any time except when there is a legal storage requirement, such as book-keeping rules or when there are other legal grounds to keep the data, such as an ongoing contractual relationship.Your right to object to direct marketing:You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.You can opt out from direct marketing by editing the settings on our website.
How can you exercise your rights?
We take data protection very seriously and therefore we have dedicated customer service personnel who handles your requests in relation to your rights stated above. We have appointed a Data Protection Officer to ensure that we continuously process your personal data in an open, accurate and legal manner. You can contact our Data Protection Officer at email@example.com
Who has access to your personal data?
We never pass on, sell or swap your data for marketing purposes to third parties outside the ELEVEN TEN STUDIO. Data that is forwarded to third parties, is only used to provide you with the services like shipping agents in connection with the delivery of goods, marketing platform for distribution of newsletter.
How do we protect your personal data?
We have taken technical and organisational measures to protect your data from loss, manipulation, unauthorised access. We continually adapt our security measures in line with technological progress and developments. To make card purchases with us as secure as possible, all information is sent in encrypted form. This means that the information is passed through a secure connection and that your personal data cannot be read by external parties. Your card details are processed with a very high level of security.
There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer or mobile device for no longer than 12 months. Session cookies are stored temporarily and disappear when you close your browser session. We use permanent cookies to store your choice of start page and to store your details if you select "Remember me" when you log in. We use session cookies when you use the product filtration function, to check whether you are logged in or if you put an item in your shopping bag.
You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.
We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 24 months.
Controller of personal data
ELEVEN TEN STUDIO Cegielska - Rofaiel
Gueterstrasse 244, CH-4053 Basel