TERMS & CONDITIONS

1. General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with ELEVEN TEN STUDIO Cegielska - Rofaiel, hereinafter referred to as “ELEVEN TEN STUDIO”, ”us ” or ”we”, at the ELEVEN TEN STUDIO website, mobile website, or telephone (jointly referred to as ”eleventenstudio.com”).

 

Please make sure you have read and understood the Terms before placing your order.

 

The inclusion of any products or services on eleventenstudio.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on eleventenstudio.com at the time you place your order.

ELEVEN TEN STUDIO want to provide the best possible online experience. To make this possible we need to ensure that our services run like a clockwork. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

 

2. Prices and delivery charges

 

The prices displayed at eleventenstudio.com include the statutory Value Added Tax and worldwide delivery charge.

 

3. Ordering/conclusion of contract

 

The ordering options available to you are via eleventenstudio.com.

Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact ELEVEN TEN STUDIO Customer Service who will settle the refund.

 

4. Delivery

 

ELEVEN TEN STUDIO exercises the utmost diligence in accepting and processing orders and will endeavor to deliver your order in accordance with your selected delivery option.

Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details. 

5. Returns

You can return any item to us within 14 days of receiving your original order, including sale items. Remember that the merchandise must be unworn and unwashed with all the ELEVEN TEN STUDIO tags attached.

We do not accept exchanges on returned items, but you can send them back for a refund and then place a new order for the size, color or item you’d prefer. As an international customer, you can return your parcel using any postal service. Please note - you will need to cover the shipping costs yourself.

 

If the item you have received is defective, please notify ELEVEN TEN STUDIO promptly and return the item to the address as below. ELEVEN TEN STUDIO will, for any products deemed defective, provide a new product or a full refund.

The return address:

ELEVEN TEN STUDIO Cegielska - Rofaiel

Gueterstrasse 244

4053 Basel

Switzerland

The parcel remains your responsibility until it arrives to us - remember to ask for a sending receipt, so if your parcel goes missing in the mail, you’ll have a proof you have sent it.When you return your order, please remember to put your returns note (which we always enclosed in the shipment) in the parcel.It can usually take up to 21 working days for your return to be delivered back to us in Switzerland, depending on your location and which postal service you use. Once we receive your return we will make the refund via the original payment method within 3 working days.

 

6. Payment methods

 

You can pay for your goods in various ways as set out below.

 

Credit card or Payment card

 

You can enter your payment details at the time you place your order using a valid credit or payment card (with a VISA or Mastercard logo). The applicable amount will immediately be reserved on your credit/payment card but will not be debited until the goods are dispatched. Please note that applicable bank charges will be borne by you.

 

Paypal

 

When paying by PayPal, the applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. ELEVEN TEN STUDIO reserves the right to deny any purchase.

 

You will receive the legally required invoice in your parcel.

 

7. Our Liability

  

Our maximum liability to you for any loss or damage arising in connection with your order on eleventenstudio.com shall be limited to the total price of your order.

  

8. Guarantee

 

If there are defects in the goods you have purchased, ELEVEN TEN STUDIO abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using return form enclosed in the parcel.

 

9. Applicable law and jurisdiction

Swiss law applies to all legal transactions or other legal relationships with us. The United Nations Convention on Contracts for the International Sale of Goods (CISG) and any other intergovernmental agreements do not apply. 

10. Ownership of rights

 

All intellectual property rights, such as trademarks and copyrights at eleventenstudio.com remain with Aleksandra Cegielska - Rofaiel. Any use of eleventenstudio.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Aleksandra Cegielska - Rofaiel.

 

11. Company Information

 

ELEVEN TEN STUDIO Cegielska - Rofaiel

Registered office: Gueterstrasse 244, CH-4053 Basel

Email: aleksandra@eleventenstudio.com